Cotton tube yarn, sometimes called t-shirt yarn. It is soft, thick and sturdy, and it holds its shape well. One piece, the Suki purse, is worked in metallic ribbon yarn instead, which is firmer and keeps a crisper shape.

Yes. Every bag on our shop is photographed individually and is the actual bag we will send you. When it sells, it is gone.

Because each one is crocheted by hand, one at a time. Small differences in stitch, tension, shape and size are part of handmade work rather than faults. Yarn is also dyed in batches, so the same colour can vary a little between bags.

Very close, but screens differ. We photograph in daylight and edit as little as possible, so what you see is honest. Colours may still appear slightly warmer or cooler on your device than in person.

Every product page lists the measurements for that bag in centimetres. Sizes vary a lot across our range, from small clutches to larger shoulder bags, so please check the page rather than assuming. Measurements are approximate.

Yes. Every bag carries a woven BlessedByDV label, stitched in by hand.

Dea-Victoria, by hand, in Sofia (or in Varna :-). Every piece in the shop was made by her.

Spot clean by hand with a little mild detergent in cool water, no hotter than 30 degrees. Dab rather than scrub, rinse the area, then press the moisture out with a towel. Do not soak, wring, twist or bleach.

We do not recommend it. Machine washing can pull the stitches out of shape and flatten the texture. If you must, use a delicate cycle at low temperature with no spin, and put the bag inside a laundry bag first.

Reshape it while damp, then dry it flat, away from radiators and direct sunlight. Do not hang it to dry, as the weight of the water will stretch it.

Cotton tube yarn can transfer colour when wet, particularly the deeper shades. Keep a light coloured bag away from wet denim, and do not wash a multicoloured bag by soaking it.

Flat, and out of direct sunlight. Hanging a crochet bag by its handle for long periods stretches it. Sunlight fades the yarn over time.

Yes. This is some of our favourite work. Tell us the model you like, the colours you have in mind and any changes you want, and we will tell you what is possible.

Email hello@blessedbydv.com or message us on Instagram. We will agree the specification, the price and a timescale with you in writing before anything begins.

It depends on the size and the yarn we need to source. We agree a timescale with you before we start, and we will not begin until you have confirmed it.

No. A bag made to your specification cannot be returned, exchanged or refunded. It is made for one person, it cannot be sold to anyone else, and the yarn cannot be reused. We will ask you to confirm your specification in writing before we begin, and once you have, the order is final. Please read our Returns and Cancellations policy before commissioning a bag.

All major cards, plus Shop Pay, Apple Pay and Google Pay. Your card details go directly to our payment provider and we never see or store them.

Yes. Every price shown includes Bulgarian VAT. Delivery is charged separately and is shown at checkout before you pay.

No. You can check out as a guest. Creating an account lets you see your order history and request a return yourself, which is quicker.

Email us straight away. If your order has not been dispatched yet we will change or cancel it. Once it has been sent, our Returns and Cancellations policy applies instead.

Check your spam folder first, as confirmations often land there. If it is not there, email us with the name and address you used and we will find your order.

Within Bulgaria, across much of the European Union, and to a number of countries beyond it. The checkout confirms whether we can deliver to your address before you pay.

Within Bulgaria it is 4.50 EUR, andfree on orders of 90 EUR and over. International delivery is 16.00 EUR, andfree on orders of 200 EUR and over.

We pack and dispatch within two to three business days of your payment clearing.

Around three to five business days within Bulgaria, and five to eight business days internationally, counted from when you order. Destinations further away take longer, and customs can add time. These are estimates rather than guarantees.

Econt and Speedy. DHL internationally. Within Bulgaria you can choose delivery to your address or collection from a carrier office or locker at checkout.

If your order is delivered outside the European Union, then possibly yes. Import duty, import VAT and customs handling fees are set by your own country, they are charged to you and not to us, and we cannot work them out in advance. Orders within the EU are not affected.

Email us with your order number and we will open an investigation with the carrier. Carriers require a short waiting period before they will treat a parcel as lost, and we have to follow their process.

If your order has not been dispatched, yes, so email us quickly. Once it has been sent we cannot change it, and any cost of redirecting or resending the parcel is yours to pay.

Ready made bags, yes. You have 14 days from receiving your order to tell us you want to cancel, and a further 14 days to send it back. Custom orders cannot be returned.

Request one from your order history if you have an account, or email hello@blessedbydv.com with your order number. Please wait for our reply and the return address before sending anything back.

You do. We do not offer free returns or send return labels, and we recommend a tracked service, because the parcel is your responsibility until it reaches us.

You may unwrap it and look at it as you would in a shop, but you may not use it.A bag that comes back visibly used, marked, soiled, scented or damaged cannot be sold again, and in that case no refund is due.Cotton yarn takes marks and scent permanently, so please handle it with clean, dry hands until you are sure.

Within 14 days of telling us you are cancelling. We may hold the refund until the bag is back with us or you show proof of posting. We check every returned bag on the day it arrives.

No. Every bag is one of a kind, so there is no identical piece to swap it for. Cancel your order under our returns policy and place a new one instead.