Refund policy
Every bag we make is worked by hand, one at a time. Please read this policy before you order, so you know exactly where you stand.
Ready made bags
If you bought a bag from our shop that was already made and listed as ready to ship, you have 14 days from the day you receive it to tell us you want to cancel your order. You do not need to give us a reason.
Once you have told us, you have a further 14 days to send the bag back to us.
Custom orders cannot be returned
Bags made to your own specification cannot be returned, exchanged or refunded. This includes any bag we make in colours, in a size, or in a combination you have chosen, and any bag altered at your request.
A custom bag is made for one person. It cannot be offered to anyone else, and the yarn cannot be unpicked and used again. Under EU consumer law, goods made to a customer's specification are excluded from the right to cancel, and we apply that exclusion.
Before we begin a custom order we will confirm your specification in writing and ask you to acknowledge that it cannot be returned. Once you have confirmed, the order is final.
The condition your bag comes back in
This matters more for handmade crochet than it does for most products, so please read it carefully.
You are welcome to unwrap your bag and inspect it in the way you would if you were holding it in a shop. You may not use it.
Your refund will be reduced to reflect any loss in value caused by handling beyond that inspection. A bag that comes back visibly used, worn, marked, soiled, stretched, scented, damaged, or with its woven label removed can no longer be sold as new. In those cases the reduction is the full value of the bag and no refund is due.
Cotton tube yarn picks up marks, perfume and colour transfer very easily, and it cannot be cleaned back to new. Please handle your bag with clean, dry hands and keep it away from make up, fabric dye and scent until you are certain you are keeping it.
Please send the bag back in its original packaging, complete with the woven BlessedByDV label and any strap, charm or extra that came with it.
How to cancel
You must tell us within 14 days of receiving your order. You can do that in either of two ways, whichever is easier for you.
Through your account. Sign in and request a return from your order history at your account page. This is the quickest route and it reaches us straight away.
By email. Write to hello@blessedbydv.com with your order number, telling us that you wish to cancel. You may use the form at the bottom of this page, but you do not have to.
If you cannot sign in, for example because you placed your order without giving an email address, use the link in your order confirmation message or simply email us instead. Either is fine.
Whichever route you use, we will reply to confirm your cancellation and give you the return address. Please wait for that reply before sending anything back, as we cannot be responsible for parcels sent to the wrong place.
Once you have told us, send the bag back within 14 days, packed so that it arrives in the condition it left us.
Return postage
You pay the cost of returning the bag to us. We do not offer free returns and we do not send return labels.
We recommend a tracked service. Until the parcel reaches us it is your responsibility, and we cannot refund a bag that does not arrive or that arrives damaged in transit.
Your refund
We will refund you within 14 days of the day you tell us you are cancelling, using the same payment method you used to pay.
We may hold your refund until the bag is back with us, or until you show us proof that you have posted it, whichever comes first.
Your refund includes what you paid for standard delivery to you. If you chose a faster or more expensive delivery service, we refund the standard rate only. It does not include the cost of sending the bag back.
We check every returned bag on the day it reaches us. Where it comes back in a condition covered by the section above, we will write to you explaining the reduction before we refund anything.
If your order arrives damaged or is not what you ordered
This is different from cancelling, and it is our problem to fix.
Email hello@blessedbydv.com within 3 days of delivery with your order number and clear photographs of the bag and the packaging. We will put it right.
Exchanges
We do not offer exchanges. Every bag is one of a kind, so there is no identical piece to swap it for. If you would like something else instead, cancel your order under this policy and place a new one.
Model cancellation form
You may use this form to cancel, but you are not obliged to. An email saying the same thing is enough.
To: DNB Solutions EOOD, trading as BlessedByDV
Druzhba 2, bl. 225, ent. A, ap. 23, Sofia 1582, Bulgaria
Email: hello@blessedbydv.comI hereby give notice that I withdraw from my contract of sale of the following goods:
Ordered on / received on: ____________________
Order number: ____________________
Name of consumer: ____________________
Address of consumer: ____________________
Signature of consumer (only if this form is notified on paper): ____________________
Date: ____________________
Contact
DNB Solutions EOOD (Ди Ен Би Солюшънс ЕООД), trading as BlessedByDV, also written Blessed by Dea-Victoria
Druzhba 2, bl. 225, ent. A, ap. 23, Sofia 1582, Bulgaria
Email: hello@blessedbydv.com
Instagram: @blessed.by.dv
Our full company and contact details, including our telephone number, are on our Contact Information page.